Shipping policy
Shipping Policy
This is a pre-order
The Luxury Heated Robe is sold as a pre-order. We produce each batch in limited quantities after orders come in to keep quality tight and avoid mass-market dilution. By placing an order, you are reserving your robe in the next production run.
Processing + delivery timeline
- Production + processing: 3–5 weeks from the date you order
- Shipping transit: 5–10 business days once shipped
- Total time from order to delivery: approximately 4–6 weeks
You will receive a confirmation email the moment your order is placed, and a second email with tracking information the moment your robe ships.
Shipping cost
Free standard shipping on all U.S. orders. International shipping rates are calculated at checkout based on destination.
Where we ship
We ship worldwide. Customs fees, import duties, and taxes for international orders are the responsibility of the buyer and vary by country.
Tracking your order
Once your order ships, you'll get an email with a tracking number. Allow 24–48 hours for the carrier to update the tracking after shipment. If your tracking hasn't updated within 7 days of shipping, contact us at support@luxuryrobe.shop.
Address changes
Need to change your shipping address? Email support@luxuryrobe.shop within 4 hours of placing your order. Once an order enters production, we cannot change the address.
Lost or stolen packages
Once a package is marked "delivered" by the carrier, we consider the order fulfilled. If your package is lost in transit before delivery, we'll work with you and the carrier to resolve it. For stolen packages after delivery, file a claim with the carrier or your home insurance — this is outside our control.
Questions about your shipment? support@luxuryrobe.shop